Here you will find solutions to the most commonly asked questions. The questions are organized by application. If you cannot find the answer you are looking for, please contact us at firstname.lastname@example.org.
Q: How do I take a video of an issue I found?
A: Please follow this link for a step by step tutorial: http://bit.ly/2pJFuY7
Solitaire Free Pack/Solitaire MegaPack:
Q: Why is the hint toast missing?
A: For more information, please follow this link: http://bit.ly/2HH1opf
Q: How does the difficulty option work?
A: For more information, please follow this link: http://bit.ly/2tOaqpt
Q: How do I get Auto-Rotate to work?
A: For a step by step tutorial, please follow this link: http://bit.ly/2svqqM9
Q: How do I change my card face?
A: For a step by step tutorial, please follow this link: http://bit.ly/2rS4cFi
Q: How do I restore my stats from different versions?
A: For a step by step tutorial, please follow this link: http://bit.ly/2nVHE6l
Q: How does the scoring and statistics work?
A: For specific information about the scoring and stats, please follow this link: http://bit.ly/2lzslQb
Q: What is the Challenge button, and what does it do?
A: For a step by step picture tutorial on the Challenge button, please follow this link: http://bit.ly/2dtOjgx.
Q: How do I use a Promo Code?
A: For a step by step tutorial on how to use a Promo Code, please follow this link: http://bit.ly/1TUBGgI.
Q: How do I save a game to my favorites?
A: Tap on the heart next to your favorite game name. For more information about saving your favorite games, please follow this link: http://bit.ly/1Dy786U.
Q: How can I get rid of the ads?
A: The support from our advertisers allows us to offer this free version of our app. However, we do have a few options for you.
-We offer a paid version of the app available for just $2.99, that contains no advertisements and a greater selection of games. Please follow this link: http://bit.ly/1lx9CMx.
-We created a button that allows you to close out ads temporarily. For more information and step by step instructions on how to use this button, please follow this link: http://bit.ly/1e2cEWZ.
Q: How do I close an ad?
A: We created a button that allows you to close out ads temporarily. For more information and step by step instructions on how to use this button, please follow this link: http://bit.ly/1e2cEWZ.
Q: How do I save or restore my stats?
A: For a step by step tutorial, please follow this link: http://bit.ly/1NgG842.
Q: What will happen to my stats if I uninstall/reinstall?
A: Your stats will be lost. For a step by step tutorial on how to save and restore your statistics, please follow this link: http://bit.ly/1NgG842.
Q: What happened to my game when the app updated?
A: After an update, the app will dispose of the game in progress, and a new game will be started. The game will not count against you in any way, and it will not affect your statistics.
Q: Does this app include regular solitaire?
A: This is the most popular version of solitaire, and it is included under the name “Klondike – Solitaire”.
Q: I keep getting an error message when trying to download. What do I do?
A: This is a common problem with the Google Play Store. If you are having trouble downloading our application, follow these troubleshooting steps:
1. Clear the cache and data of both the Google Play Store app and the download manager. Here’s how:
-Visit Menu > Settings > Applications > Manage Applications
-Tab over to All
-Select the Google Play Store app, and then tap “Clear data” and “Clear cache.”
-Select Download Manager, and tap “Clear data” and “Clear cache.”
2. Restart your device, then try downloading the app again.
Q: Is this app available for the iphone?
A: Our games are exclusive to Android and not available in the iMarket.
Q: How do I make a new game request?
A: Contact us at email@example.com.
Q: How does the Gin Rummy sorting button work?
A: Please follow this link for information about the sorting button: http://bit.ly/2v1BYtl
Q: How do I change my Gin Rummy opponent?
A: For a step by step tutorial, please follow this link: http://bit.ly/2tcskXn
Q: How does this game determine my rating?
A: We use the Elo rating system. This gives players a rating relative to each other, so you will gain more points when you beat a higher rated player than when you beat a lower rated player. Similarly, your opponent will gain more points from you if you have a higher rating. For more information, follow this link: http://bit.ly/1iI3keM
Q: How are the opponents unique?
A: Each opponent has different strategies and goal. The higher level opponents are more likely to knock, whereas the lower levels prefer to play for gin. Higher level opponents rarely pick up cards from the discard pile to avoid revealing their hand. And just like the real-life pros, the highest level opponents keep track of discards to know which cards are still “live”.
Q: Do the opponents cheat?
A: Absolutely not! They don’t get better cards, they can not see your hand. How would that be fun for you, our valued customer?
Q: How are the cards dealt?
A: Cards are dealt randomly, just as if you were using a real deck.
Q: So why am I not winning?
A: Gin Rummy is a complicated game. While easy to learn, it requires a lot of skill and strategy to master. Check out the “Strategy” section under Help for some valuable tips and tricks.
Q: Sometimes the opponent knocks right away.
A: In any card game there is also a lot of luck. If you play for a while, you’ll get your share of lucky hands too!
Q: Why didn’t my game download?
A: Occasionally there are glitches that interrupt a download and cause it to fail. Usually if you just try again it will work fine. If not, you may want to clear the Market cache by going to Settings -> Applications -> Manage Applications -> All -> Market -> Clear Cache AND Force Stop. Then retry the download. If that doesn’t work, please send us an email at firstname.lastname@example.org.